Terms of Service

01Who we are & eligibility

Faseyha Recharge is an authorized digital payment platform providing mobile recharges, bill payments, gift cards, game top-ups, SIM card delivery, and eSIM services through a single, convenient experience.

To use the Service you must be at least 18 years old, hold a valid Maldivian National Identity Card or passport, and be able to form a binding contract under the laws of the Maldives. By using the Service you confirm that the information you provide is true, accurate, and your own.

02Your account

You register using a Maldivian mobile number, which we verify by one-time passcode (OTP). You are responsible for keeping your password and device secure and for all activity that takes place under your account.

• One account per person. Only one Faseyha account may be created per identity document. Duplicate or fraudulent registrations may be closed without notice.
• Notify us immediately at [email protected] if you suspect unauthorised access.
• We may contact you about your account by SMS, email, or in-app notification.

03Identity verification (KYC)

To comply with our AML Policy, facilitate fraud and scam prevention, and satisfy applicable government laws and regulations, you agree to provide a clear photo of your valid ID card or passport and a live selfie. You represent and warrant that the documents are authentic, valid, and belong to you.

We may limit, pause, or decline transactions while verification is pending or if information cannot be confirmed.

04Recharges, bills & payments

When you submit a recharge or bill payment, you authorise us to process it using your selected payment method. You are responsible for entering the correct mobile number, account number, biller, and amount.

• Most recharges are delivered instantly, but delivery times depend on the relevant operator or biller.
• We are not responsible for credit sent to a wrong number or account due to incorrect details you entered.
• Operators and billers determine product availability, denominations, validity periods, and their applicable refund, reversal, and cancellation policies. Once a transaction has been successfully processed, it may not be reversible or refundable unless permitted by the relevant operator or biller.

05Pricing, fees & taxes

The price shown at checkout is the total you pay, including any service fee. Applicable Goods and Services Tax (GST) is charged in accordance with Maldivian law and shown on your receipt. We may change fees from time to time; changes apply to transactions made after the change takes effect.

06Refunds & failed transactions

If a payment is charged but the recharge or bill payment fails, we will automatically reverse the charge or credit your Faseyha wallet, usually within a few minutes and no later than 2 working days. Successfully delivered recharges are generally non-refundable. If you believe a transaction is incorrect, contact support within 30 days.

07Acceptable use

You agree not to use the Service to:

• Break any law, or fund or facilitate illegal activity, fraud, or money laundering.
• Use payment methods you are not authorised to use, or impersonate another person.
• Resell, abuse, or attempt to manipulate promotions, pricing, or the Service's systems.
• Interfere with, probe, or attempt to gain unauthorised access to the Service.

08Suspension & termination

We may suspend or close your account if you breach these Terms, if required by law or a regulator, or to protect you, other users, or Faseyha from fraud or risk. You may close your account at any time; amounts already paid for delivered services are non-refundable.

09Liability

The Service is provided on a reasonable-efforts basis. To the fullest extent permitted by law, Faseyha Recharge is not liable for indirect or consequential losses, or for failures caused by operators, billers, banks, or events beyond our reasonable control. Nothing in these Terms limits liability that cannot be limited under Maldivian law.

10Changes & contact

We may update these Terms from time to time. If we make material changes we will notify you in the app or by SMS or email before they take effect. Continuing to use the Service after that means you accept the updated Terms.

By using Faseyha Recharge you also agree to our Privacy Policy, which explains how we handle your personal data.
© 2026 Faseyha Recharge. Malé, Republic of Maldives.